Returns & Refunds Policy
All products are packed with care and individually checked prior to dispatch.
At Chateau Ambiance we always endeavour to keep our customers completely satisfied. If you are dissatisfied with the product- whether purchased as is, customised or privately manufactured you have received, please contact us within three (3) days of delivery either by email – firstname.lastname@example.org
Upon your advice, we reserve the right to inspect the products sent within a reasonable time following delivery if the you believe these products are defective in any way. If we have agreed to exchange or process a refund for an undamaged product, you are responsible for the freight costs and we must receive the goods back in our office in the original, unopened packaging within 14 days. If we do not hear from you within the (3) days of delivery, then the products (even customised and privately manufactured) sent, shall be conclusively presumed to be free from any defect or damage.
Invoices for customised/privately manufactured products must be fully fulfilled by the due date before collection/despatch. Manufacturing/customisation of products begin when a 50% deposit has been fully received by Chateau Ambiance. Once this deposit is received we do not issue any refund under any circumstance.
Once customised and privately manufactured products are completed, they must be collected within 2 weeks of you being notified of their completion. If they are not collected/dispatched within the 2 weeks of completion, we reserve the right to retain products without any refund.
If you wish to cancel an order, please contact us immediately via email. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Chateau Ambiance does not accept cancellations under any circumstances once the product has left our warehouse.
Please be aware that while we take every reasonable care when dispatching goods to you, we accept no responsibility whatsoever for any loss and/or damage during transit. It is strongly recommended that you effect suitable insurance protection for such a risk
We do not refund for incorrect choice, but may, at our discretion issue a voucher. Goods sold on sale will not be accepted for return.
Chateau Ambiance will apply a processing fee for exchanged items and the refund/credit value excluding shipping and handling charges. If we have sent you the incorrect product, we will be happy to refund both the product and freight charge. For any defective/damaged product/s, which we agree that you are entitled to reject, our liability is limited to replacing the product or refunding you with the amount paid for that product.